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Well after the crappy "Working as intended" response from blizz i replyed back with an arsey msg saying it wasnt good enough.

And finally got a reply

Hey Velcat,

Thanks for taking the time to get in touch with us. Apologies for the wait time; We're very busy at the moment and getting this wait down is a big priority for us. Now, on to your ticket!

I've taken a look into what happened and it would seem that one member of the raid (the other person unable to enter) had gotten saved to a different Heroic ID. When you entered and accepted, you were accepting their Raid ID, as you did not have one.

When your guild realised this, they went back out and in, using the correct ID. Unfortunately though, it is impossible to mix Heroic IDs, and so you and the member who had the other Heroic ID were stuck unable to enter the main raid.

Regrettably in all of this there were no bugs, and the system worked correctly. You accepted the ID with the heroic boss kill from the other member and were locked to their ID. As you had a different ID, you couldn't join with the main raid.

I know it sounds unfair, but as the system worked correctly and you accepted the save, we cannot reverse it.

As always, if there is anything else we can do for you, please let us know! Otherwise, I hope you have a great day!

Thanks,

Ben H.
<GM Xeyomin>
Customer Services
Blizzard Entertainment Europe
http://eu.battle.net/support/

Well thats bollocks, hope you replied back saying so

Also maybe worth mentioning that it happened again lastweek week (with Cherrypie)

To be fair on the Blizz guy, that's probably correct as you accepted MY save. My ticket is still ongoing though, the GM's last reply was....

Greetings Hogarella,

Thank you again for contacting Blizzard Entertainment. I apologise for the long waiting time, due to the amount of tickets we are dealing with right now, and for the inconvenience that this caused to you and your Guild.

Regarding your problem, please keep in mind that Heroic istance saves work with the old Raid ID system. This means that once you get saved with 10 people to an Heroic istance, you won't be able to continue it with other players, but only with the ones that joined originally.

You can find more details about the Raid Lockout system, including heroics, at the following link:

http://eu.battle.net/wow/en/forum/topic/1535613825

Regards,
Game Master Stysamia
Blizzard Entertainment

Obviously I was not happy with this as a response, so I re-opened the ticket (3rd time now!) and sent this:

Oh my, there really does seem to be an inability to read my ticket here.

I'll try again.

I accepted the save because I was with the people I wanted to get saved with. For some reason, the game chose to save me to a completely NEW raid despite me being in a group with 8 other people who I wanted to get saved to. Does that make sense? I'm not sure how else I can explain this in a manner simple enough for you to understand.

I understand how the raid lockout system works and I'm happy with it, my problem is a BUG!

I re-opened mine again too. And added in about Cherry last week.

Not sure i could have dumbed down my reply anymore for them to understand it :p

tbh u might as well just give up ur not goin to get the answers u want, its blizz after all and like hell would i be back n forth arguin my point 3 weeks later, thats like bein married!!! haha :P

Yeah but it's happened to us 2 weeks on the bounce now. So it's only going to hurt us as a guild if we dont get it sorted (If it happens again)

I got a reply to my ticket!

Apparently, my new name is Cromly, isn't that nice?

Greetings Cromly,

Thank you very much for taking the time to contact us, I do apologize that I was unable to speak with you directly today due to our current longer than usual wait time. I assure you however that we are working round the clock to answer each petition as quickly as possible, while keeping that same level of blizzard service that we are known for.

I wanted to let you know that we have recently implemented a new way to report possible bugs with the game that will send these reports directly to those who can investigate the situation, and work on getting a fix implemented if there does appear to be a bug.
You can submit any bug that you come across by opening up the customer service window in game(red question mark) you will see a submit bug feature on the left hand side. You can include any information about this bug and it will be sent directly to our quality assurance team, I do hope that this information helps :).

Should you need anything else please do not hesitate to petition and any Game Master would be happy to assist, and I hope that you have a great day. :)

Best of luck.

Regards,

Game Master Vouthan
Customer Services
Blizzard Entertainment
www.blizzard.com/support

Well, that solves our problems :))

oh btw i did have a reply when i logged on this afternoon, forgot to mention it til now, and safe to say i got pretty much the same response to the point half way down the message i gave up readin the babble i deleted it lol

so seems we are gonna have to have alot of faith in hopes it dont happen again cos i dont think we gonna get much help from blizz :/

Hey there,

I am sorry I was unable to speak to you in person. We answer all tickets in the order we recieve them so many times it is just not possible to catch you while you are still online.

I appreciate you taking the time to help keep the game an enjoyable experience for everyone.

I will be sending the details of your report on to our Quality Assurance team, who will attempt to reproduce the issue. Once they have done so, they will forward their findings to our Development Team, who will then determine a fix, and apply it to the game as soon as possible.

I would like to thank you again for reporting this to us though. Getting this information directly to the developers is a service that we are happy to provide, because we absolutely want everyone to have the smoothest possible experience, and reports like yours provide exactly the kind of information we need to resolve issues like this one as they come up.

Issues like this can also get greater visibility by placing the concern on our forums where other players can attempt to expand on the idea with you. The forums are located at (http://us.battle.net/wow/en/forum/). These forums are regularly monitored by the World of Warcraft development team as well.

Should you have any further questions or concerns please feel free to reply to this message.

Anthony F.
Game Master Feuslie
Customer Services
Blizzard Entertainment
www.blizzard.com/support

Yeah now do your work blizz! lol

Finally a sensible reply! Only took 4 tickets and countless additional nudging from us!